Horseley Heath Surgery, Tipton
Our staff cover surgeries at 2 sites, so if your chosen Doctor isn't at the surgery on a day you ask for an appointment, they may be doing a surgery at the other site.
To give you an idea of the usual times of staff sessions, please see the plan below of a normal week. This can change due to staff covering each other's annual or study leave.
| Day | am | pm |
| Monday |
Dr Oram Dr Kaur Dr Randhawa Nurse Cath Nurse Prac. Kim |
Dr Hynes Dr Oram Dr Randhawa Nurse Prac. Kim Nurse Cath
|
| Tuesday |
Dr Baldwin Dr KhanMidwife Nurse Cath
|
Dr Baldwin Dr Khan Nurse Cath
|
| Wednesday |
Dr Baldwin Dr Coates Dr Hurley Dr Randhawa Nurse Jenna
|
Dr Baldwin Dr Coates Dr Hurley Dr Oram Nurse Jenna |
| Thursday |
Dr Coates Dr Hynes Dr Oram HCA Steph Nurse Cath |
Dr Kaur Dr Hurley HCA Steph Nurse Cath
|
| Friday |
Dr Coates Dr Hynes Dr Kaur Midwife (New Bookings) Nurse Jenna |
Dr Coates Dr Hurley Dr Hynes Dr Randhawa Nurse Jenna
|
Missed appointments
Thank you to those who call the surgery to inform us when they are unable to make their appointment so we can use the appointment slot for someone who needs it.
AS YOU CAN SEE IN THE SECOND HALF OF 2015 MORE PEOPLE ARE MISSING THEIR APPOINTMENTS COMPARED TO 2014- PLEASE HELP US TO AVOID THIS UNNECESSARY LOSS OF TIME
| Month | Missed Appointments | Total Appointments | Missed appointments higher than last year? |
|---|---|---|---|
| January | 136 | 2275 | YES |
| February | 182 | 2500 | NO |
| March | 198 | 2042 | YES |
| April | 161 | 2237 | NO |
| May | 137 | 2173 | NO |
| June | 154 | 2428 | NO |
| July | 189 | 2438 | YES |
| August | 131 | 2043 | YES |
| September | 154 | 2440 | YES |
| October | 168 | 2443 | NO |
| November | 183 | 2459 | YES |
| December | 200 | 2266 | YES |
In 10 months out of 12 in 2013 the percentage of missed appointments has been lower than the corresponding month in 2012. (2013- a good year!)
In 6 out of 12 months in 2014 the percentage of missed appointments has been lower than the corresponding month in 2013.
In 5 out of 12 months in 2015 the percentage of missed appointments has been lower than the corresponding month in 2014.
(More people are missing appointments year on year)
PLEASE HELP in reducing our number of missed appointments: if you don't need the appointment please cancel it so someone else could use this time with us.
Thankyou for your help in reducing our number of missed appointments.
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