Horseley Heath Surgery Tandon Medical Centre
Horseley Heath Surgery Tandon Medical Centre

Your visit, Your say

This update of patient views is taken from the published results from December 2013, from a random sample of our patients by Ipsos-Mori. Not all of these selected patients will have accessed the surgery, with 15% of respondents not having visited the surgery in the last 12 months.

 

The full results are available on www.gp-patient.co.uk

 

More than 92% of respondents were satisfied with our reception staff, again above the local and national average results. Many thanks for your feedback and we're encouraged that our efforts are appreciated by those we care for.

 

GP Practice Report 2013
Selected questions comparing the responses regarding our surgery, compared to the averages:
within the local Clinical Commissioning Group,
the National Average.
Practice Report 2013.pdf
Adobe Acrobat document [95.7 KB]
GP-related questions 2013
Showing our GPs score above local and national averages for:
Giving you time,
Listening to you,
Explaining tests,
Involving you in decisions, and
Treating you with care & concern
GP questions 2013.pdf
Adobe Acrobat document [77.8 KB]
Nurse-related questions 2013
The same questions regarding the care provided by our nurses also report above local and national averages in the same areas as our GPs
Nurse questions 2013.pdf
Adobe Acrobat document [78.4 KB]
Overall experience and Recommendations 2013
We're happy to report over 93% of you were happy with your experience and well above the local and national average would recommend our services to others.
Overall 2013.pdf
Adobe Acrobat document [54.7 KB]