Horseley Heath Surgery Tandon Medical Centre
Horseley Heath Surgery Tandon Medical Centre

Patient Survey 2015

It's survey time of year, and here's what our respondents thought of their experience in the surgery, with responses taken in January & July 2015. Thankfully the results continue to show again that the surgeries are above the average for Sandwell & West Birmingham CCG.

 

The full results and comparisons of this surgery against others is available on the author's website: www.gp-patient.co.uk

Overall Experience

Making an Appointment

As in previous years, unfortunately being a split-site surgery means our doctors can be working at either Horseley Heath Surgery or Tandon Medical Centre during the week, so availability of a preferred GP is more difficult than if we were all in the same building through the week.

This figure has improved from last year, but as expected getting through on the phone has been more difficult compared to 2014, with greater demand for the services offered. We are still in line with other practices in the area, which unfortunately is below the national average.

Experience with GPs

Experience with Nurses

This was really encouraging feedback for us at a time where we are doing the best we can in difficult circumstances, we are proud of the efforts of our GPs & Nurses who you say are performing well above both the local and national averages once again. In numerous questions scores have even improved on last year's results, although we may struggle to improve some of these scores in 2016!