Practice Survey 2019
It's survey time of year, and here's what our respondents thought of their experience in the surgery, with responses taken in January & July 2018. Thankfully the results continue to show again that the surgeries are above the average for Sandwell & West Birmingham CCG.
The full results and comparisons of this surgery against others is available on the author's website: www.gp-patient.co.uk
Comparing Similar-sized Sandwell Surgeries
We have taken screenshots comparing the responses for the practice against two other Sandwell Surgeries with similar numbers of patients and staff (>10,000 patients)
As we compare quite well with those practices, we've anonymised their names but would be happy to let you in on the secret if you'd like proof that they are indeed local services!
The continuing challenge of meeting the demand for appointments in an area where many of our patients have multiple long term conditions, and maintaining the continuity of care we want to provide with staff across two sites, is reflected here in the results.
We offer a mixture of book-ahead, on-the-day face-to-face appointments, in addition to appointments bookable online (via SystmOnline), telephone appointments, Home Visits and Same-day appointments for patients under 5 years old.
We're delighted at most of the feedback received on what it's like coming to see our healthcare team, and how well we compare with similar-sized practices in the area. While celebrating the continuing success in the overall experience and care received in appointments, we particularly note the perception of recognizing and understanding mental health needs, with 16 of 57 respondents feeling their needs were unmet, and will remind our staff of the pride in our historical high performance in mental health from Horseley Heath & Tandon Medical Centre.