Horseley Heath Surgery Tandon Medical Centre
Horseley Heath Surgery Tandon Medical Centre

Tandon Medical Centre, Upper Gornal

To give you an idea of the usual times of staff sessions, please see the plan below of a normal week. This can change due to staff covering each other's annual or study leave. Our staff cover surgeries at 2 sites, so if your chosen Doctor isn't at the surgery on a day you ask for an appointment, they may be doing a surgery at the other site.

Day am pm
Monday  

Dr Hynes

Dr Kaur

Dr Oram

Nurse Pat

 

Dr Hurley

Dr Kaur

Nurse Pat

Tuesday

 

Dr Hynes

Dr Kaur

Nurse Prac. Kim

Nurse Pat

 

 

Dr Hynes

Dr Randhawa

Nurse Prac. Kim

Nurse Pat

 

Wednesday

 

Dr Kaur

Dr Khan

Dr Oram

Nurse Pat

Midwife

 

Dr Kaur

Dr Khan

Nurse Pat

Thursday

 

Dr Hurley

Dr Khan

Dr Randhawa

Midwife

Nurse Jenna

 

 

 

Dr Khan

Dr Oram

Nurse Jenna

 

 

Friday

 

Dr Baldwin

Dr Kaur

Dr Randhawa

HCA Steph

 

 

Dr Baldwin

Dr Khan

HCA Steph

 

Missed appointments

Thank you to those who call the surgery to cancel if they are unable to make their appointment so we can use the appointment slot for someone who needs it.

 

AS YOU CAN SEE FROM THE FIRST HALF OF 2015 THE RATE OF MISSED APPOINTMENTS THIS YEAR IS CONSISTENTLY HIGHER THAN LAST YEAR- MORE APPOINTMENTS ARE BEING LOST AT A TIME WHEN DEMAND FOR APPOINTMENTS IS INCREASING.

Month Missed Appointments Total Appointments Missed appointments higher than last year?
January 72 1593 NO
February 97 1589 YES
March 94 1807 YES
April 85 1526 YES
May 68 1424 YES
June 87 1639 YES
July 70 1674 NO
August 50 1356 NO
September 64 1627 YES
October 74 1568 NO
November 91 1670 YES
December 84 1442 YES
       

 

In 9 months out of 12 in 2013 the percentage of missed appointments has been lower than the corresponding month in 2012. (2013- a good year!)

In 7 out of 12 months in 2014 the percentage of missed appointments has been lower than the corresponding month in 2013. (2014, an OK year)

In 4 out of 12 months in 2015 the percentage of missed appointments has been lower than the corresponding month in 2014.

(More people are missing appointments year on year)

PLEASE HELP in reducing our number of missed appointments: if you don't need the appointment please cancel it so someone else could use this time with us.

Thankyou for your help in reducing our number of missed appointments.